Terms of service
TERMS AND CONDITIONS
OVERVIEW
This website is operated by Librax Projects trading as TLConline.co.za. Throughout the site, the terms "TLC," “we,” “us,” and “our” refer to TLConline.co.za. TLConline.co.za offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”, “Ts & Cs”), including those additional Ts & Cs and policies referenced herein and/or available by hyperlink. These Ts & Cs apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Ts & Cs carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Ts & Cs. If you do not agree to all the Ts & Cs of this agreement, then you may not access the website or use any services. If these Ts & Cs are considered an offer, acceptance is expressly limited to these Ts & Cs.
Any new features or tools added to the current store shall also be subject to the Ts & Cs. You can review the most current version of the Ts & Cs at any time on this page.
Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you
1. Acceptance of Terms and Conditions:
Making a payment signifies your acknowledgment, understanding, and acceptance of our Ts & Cs, and you agree to abide by the Ts & Cs. It is essential to carefully read and comprehend all the Ts & Cs before proceeding with any payment. Failure to agree to these terms restricts your access to our services. Take the time to thoroughly review the terms, and if you have any questions, feel free to inquire.
2. Quotation:
Provided quotes are valid for seven (7) days from the date of issuance.
Discounts are applicable only during the specified period. After this period expires, prices and discounts may be subject to change. Please note that if you have already received and accepted our quote, regardless of whether a deposit has been paid, and your order is already in progress, any special offers, sales, promotions, and discounts offered thereafter do not apply and cannot be adjusted for your order. Only orders placed during the specified period are eligible for special offers, sales, promotions, and discounts.
If the submitted quotation is not fully accepted, we reserve the right to amend the quotation and associated guarantee before commencing the work. Any changes will be presented to the customer for approval and must be signed by the customer before work begins.
We are not liable for any errors or omissions in the quotation. It is crucial to carefully review the quotation and seek clarification before proceeding.
3. Order Changes:
To amend an order, written instructions via email must be provided to us. Changes will be effective only upon confirmation from us via email. Please ensure you receive our email confirmation for any modifications made.
Although, once the customer approves the layout, we will order the necessary materials. Any subsequent changes requested by the customer to the approved layout may result in additional costs. These additional costs may include but are not limited to material reordering (if the changes to the layout require different materials than those initially ordered); labor costs (adjustments to the layout may necessitate additional labor hours for modifications, installations, or corrections, which could lead to increased expenses); administrative fees (any administrative tasks associated with processing change requests, such as documentation updates or communication with suppliers).
It is important for the customer to carefully review and finalise the layout before approval to minimise the risk of incurring extra costs due to subsequent changes. By proceeding with the ordering process, the customer acknowledges and accepts the possibility of additional charges for layout modifications made after material ordering.
4. Lead Time for Orders and Manufacturing Lead Time:
Lead times for orders may vary based on the number of cabinets and other factors. Specific lead times will be provided during the quotation consultation, usually ranging from 8 to 12 weeks. Custom orders may take 16 weeks. Customers will be kept informed of progress and any delays.
The manufacturing lead time begins upon the official approval of the layout sent via email, not upon deposit payment. Changes to the layout after initial approval may affect lead time.
5. Material Availability and Pricing:
Prices and lead times are determined by the current cost of materials at the time of the quote. If materials become unavailable, alternate options may be proposed, potentially affecting lead time and pricing.
6. Design Layouts and Drawings:
Upon request, 2D top-down layouts will be provided for kitchen orders. 3D drawings are available for an additional fee.
We unequivocally disclaim any liability for measurements that are not undertaken by our team and not explicitly outlined in the design layout plan.
7. Product Design and Size Disclaimer
Actual sizes and designs may vary slightly once the manufacturing process commences. This variation may occur due to factors such as material availability, manufacturing limitations, or improvements in design. In some cases, design changes may be necessary to address potential faults or improve product quality. We reserve the right to make such changes and will inform the customer. However, we assure you that any modifications made will be aimed at enhancing the overall functionality and aesthetics of the product. Our commitment to delivering high-quality products remains unchanged, and any alterations made will be made in the best interest of our customers.
8. Terms of Payment:
8.1 For orders surpassing R10,000.00, a deposit of 70% is mandatory.
Orders valued below R10,000.00 must be settled in full before
the commencement of work. An invoice, inclusive of our banking details for Electronic Funds Transfer (EFT) payment, will be provided.
8.2 Payments conducted through the Point of Sale (POS) system will attract a 3% surcharge for amounts exceeding R3,000.
8.3 All transactions made via our website payment portals will incur a 3% surcharge, irrespective of the payment amount.
8.4 We strongly encourage Electronic Funds Transfer (EFT) payments as our preferred method of transaction.
8.5 We do not accept cash payments under any circumstances. All transactions must be conducted through the approved payment methods outlined in our payment policy.
8.6 The remaining balance indicated on the final invoice is due for payment on the completion date of cabinet manufacturing, and not on the day of delivery, installation, or collection.
8.7 The workmanship guarantee provided by us shall be deemed void if your account remains unpaid in its entirety. To maintain the validity of the guarantee, the account must be settled in its entirety within 30 days from the payment due date.
8.8 Prices are susceptible to change without prior notice. Nevertheless, the quoted price for your order is safeguarded by your deposit, offering a degree of stability in anticipation of potential price adjustments.
8.9 Quoted prices exclude delivery and installation unless explicitly stated otherwise. Additional charges will be applicable for delivery and installation services. We urge you to thoroughly review the quotation for specific inclusions or reach out to us for further clarification.
8.10 Prices quoted do not encompass any appliances, sinks, or taps, except for butler sinks unless explicitly specified otherwise. We recommend reviewing the quotation to ensure clarity regarding the inclusions in your order.
9. Cancellation, Refund and Penalties Policy:
9.1 We will replace defective or damaged items. You are responsible for incorrect orders. Returns or exchanges of non-TLC Online products require undamaged packaging.
9.2 We reserve the right to refuse processing of payment for any order and/or to cancel any purchase, either partially or entirely, with notice provided to you.
9.3. If payment is made based on a quotation, any cancellation must be communicated via email within two (2) business days.
9.4 As we exclusively manufacture customised, made-to-order products, the following cancellation charges apply:
9.4.1 If the order is cancelled within two (2) days of order placement, quote acceptance, and deposit payment, a cancellation fee of 25% of the order value shall be forfeited from the advance made at the time of order booking. This includes deductions for any consultation fees and a 2.5% transaction fee. Additionally, if materials have been ordered and paid for by us, the cost of materials will also be deducted from the refund.
9.4.2 If cancelled between the 3rd and 7th day, 50% of the order value shall be forfeited.
9.4.3 Orders cannot be cancelled after the 7th day from the date of order placement, quote acceptance, and deposit payment. The Customer
acknowledges that products ordered in terms of this agreement are “special order goods” as set out in sections 17 and 20 of the Consumer Protection Act No. 68 of 2008 (“CPA”).
Please be aware of this policy before finalising your order.
9.5 Refunds for cancelled orders made through our website using PayFast
payments may take 5-10 business days to reflect in the original account used for payment.
9.6 In the unlikely event that we process a refund for a custom, made-to-order project, kindly allow at least seven working days for the transaction to be completed.
10. Collection and Storage:
If you are unable to collect your order on the initially agreed-upon collection date for any reason whatsoever, you may, upon written request, have your cabinets stored at our warehouse.
The cabinets can be stored free of charge for fourteen (14) consecutive days from the completion date or the date the final invoice is supplied, as notified by us.
If you require storage for a period longer than the initial fourteen (14) days, we reserve the right to impose a charge of R100 exc VAT per cabinet, per day, up to a maximum of 3 months, subject to space availability.
Payment for storage is due before the release of the cabinets. This policy is in accordance with the South African Consumer Protection Act and is designed to ensure transparency and fair treatment of our customers.
After the 3-month storage period, if cabinets remain uncollected, we reserve the right to sell them to recover costs. It is important to note that we are not liable for any loss or damage beyond the initial 14-day free storage period.
During the storage period, the customer is responsible for insuring the items, as we cannot take responsibility for any damage that may occur while the items are in storage.
11. Delivery and Site Access:
Prior to delivery, please inspect the delivery route to identify any potential obstacles. Consider the dimensions of doorways, passages, elevators, staircases, and fixtures that could impede the delivery process. Your preparation will help ensure a trouble-free delivery experience.
We kindly request that you provide clear specifications regarding any delivery restrictions we may encounter during the delivery process, such as stairs, apartments, or the need for elevator access. Providing this information in advance helps us plan and ensures a smooth delivery process. This information is crucial for our delivery team to ensure a smooth and efficient delivery to your location. Failure to disclose delivery restrictions, may result in delays or additional charges.
Customers are urged to provide timely and unrestricted access to the site. This is essential for completing the project efficiently and without unnecessary delays. Failure to adhere to this request may result in additional fees and schedule delays.
Delivery charges do not include packaging unless explicitly stated. Additional charges for packaging will apply if required. Packaging costs are calculated at 3% of the total value of the cabinet/s ordered.
For deliveries to complexes or estates, it is your responsibility to adhere to the body corporate regulations regarding truck/delivery vehicle sizes. Our team cannot transport items from the complex/estate entrance to your residence.
Upon delivery, inspect the package immediately for damages. The risk of transporting cabinets passes to the customer upon signing the delivery note. Any faults discovered post-delivery require the customer to bear return shipping costs.
Additional charges may be incurred for deliveries to outlying areas or for the provision of extra hoisting services. Please be aware of potential supplementary costs associated with these circumstances.
Our company policy prohibits us from handling private property. Customers are responsible for moving or securing furniture, fittings, fixtures, vehicles, old kitchens, building rubble, and other belongings to prevent potential damage during delivery. It is requested to clear the site and the path to the site of any potential obstructions. An unobstructed workspace ensures a safer and more efficient process. Failure to adhere to this request may result in additional fees and/or schedule delays.
Prior to scheduled delivery, it is the responsibility of the customer to ensure that the site is adequately prepared. If the delivery team arrives and finds the site unprepared, the cabinets will be offloaded and placed in position to the best of our ability. Subsequently, the customer assumes responsibility for relocating the cabinets to their appropriate locations upon completion of the site. If circumstances render it impossible to offload the cabinets, the delivery will be rescheduled. Any associated transport and storage costs incurred due to rescheduling shall be the responsibility of the customer.
Neither our company nor any of our personnel or subcontractors can be held accountable for any damages resulting from drilling into water supply piping or electrical circuit/wiring located within walls during the installation process.
12. Installation, Self-Installation, DIY:
We do not provide installation services for our loose standing cabinets as they do not require them. Customers are granted the autonomy to install their TLC loose standing cabinet/s independently. The installation process involves the following: upon delivery, our team will position the cabinets according to the customer's specifications. If necessary, the customer must arrange for a plumber to connect the sink cabinet's plumbing, or they may undertake the task themselves. For wall cabinets, installation requires the use of anchor nails, rawl bolts, or plugs and screws, depending on the cabinet's size and weight capacity.
Self-installations and DIY relieves us of any liability pertaining to incorrect installation or improperly adjusted doors or drawers. The responsibility for these aspects’ rests entirely with the customer. We will conduct a thorough inspection with the customer prior to collection, delivery, or shipping via courier to ensure that all cabinets are built and operating correctly. Any faults found in the factory will be rectified by us before collection, delivery, or shipping via courier. If more convenient for the customer, inspections can be conducted via video call to ensure compliance with quality standards and customer satisfaction.
13. Plumbing and Electrical Services:
We do not provide plumbing or electrical connection services. It is essential that all plumbing and electrical utility points are correctly positioned. If a utility point is in the wrong location, it is the customer's responsibility to have a plumber or electrician relocate it to the correct position, as we will not undertake on-site cutouts or cabinet modifications for improperly placed utility points.
Additional charges for travel and labour will apply if we are required to return to the site at a later stage due to incorrect utility point placement.
We emphasise the importance of proper preparation and placement to avoid any inconvenience or added expenses. Customers are encouraged to request a layout of their kitchen to confirm the necessary locations for utilities. We are here to assist in ensuring everything is for a successful installation.
14. No Recommendations or Referrals for Contractors:
We are unable to provide recommendations or referrals for contractors offering electrical, turn-key, plumbing, or analogous services.
15. Electrical Point for Cabinet Lights:
Customers are required to arrange and provide an accessible electrical point for cabinet lights installation. This is crucial for ensuring proper functionality during the installation process.
16. Snag list:
The customer must submit a snag list (an itemised checklist of outstanding tasks needing attention) within seven (7) working days from practical completion. Failure to provide a snag list within the specified period will be considered as work completion by us.
Snags will be addressed during regular business hours. If not feasible, any extra costs incurred, such as after hours work or employee transport, will be the customer's responsibility.
These guidelines are essential for a successful delivery process. Your cooperation in adhering to these instructions ensures a seamless experience and helps prevent any unforeseen issues or additional costs.
These provisions are included to maintain transparency, manage expectations, and address potential changes or challenges that may arise during the project. Your cooperation in communicating any modifications or specific requirements is crucial for a successful and well-coordinated project.
Please be aware that failure to comply with these requests may lead to additional charges and delays in the project schedule. Your attention to these details is essential to ensure a smooth and timely installation process.
The Customer is to take extreme care in completing this list as a second list will not be accepted.
17. Third-Party Supplier Products:
If a third party supplies an item, contact the supplier directly for returns.
We assume no responsibility for expenses related to third-party agreements, including those with tilers, electricians, and plumbers, arising from prolonged installation periods or delays in installation commencement.
You shall not be entitled to levy any form of penalties against us in connection with delays that may transpire.
The supply and installation of Granite & Reconstituted Granite Products are subcontracted to a third-party supplier. These products necessitate onsite measurements once the carcasses have been installed. The installation of Granite & Reconstituted Granite Products is contingent upon the material's availability, and commencement is anticipated within 7 – 10 working days post-measurement. Confirmation of installation dates will be provided 2 days after the measurement. We retain the right to modify any quotation for Granite & Reconstituted Granite Products based on the final measurement.
18. Material Guarantee, Defects and Warranty:
While we use SABS-approved materials, we cannot guarantee against any future defects or failures, including spills, delamination, flaking, chipping, discoloration, rust, etc. All materials are subject to the respective manufacturer's guarantee/warranty. Please refer to the manufacturer's terms for warranty coverage and conditions.
Additionally, components provided by Blum, including hinges, runners, and Metabox drawer systems, are backed by a lifetime guarantee. It is important to note that the Blum guarantee does not extend to damages caused by granite/stone or building dust resulting from grinding.
The warranty explicitly excludes coverage for water damage, misuse, or overloading of cabinets. The warranty does not extend to products that have been damaged due to improper or abnormal use, mishandling, or modification by the buyer.
The warranty is void if the products are improperly installed or maintained. Normal wear and tear on the surface of the products is not covered under the warranty. The warranty becomes void if cabinets are modified, improperly installed, or damaged before or during self-installation. The warranty does not cover cabinets damaged due to misuse, neglect, abuse, acts of nature, pipe leaks, water damage, exposure to moisture, extreme temperatures, or normal wear and tear.
We recommend the following weight capacity per drawer on our standard drawer runners. If you anticipate larger loads or heavily loaded drawers, please inform us in advance. This will enable us to supply the correct drawer runners to ensure optimal performance and durability. Also note the weight within the drawer needs to be evenly distributed.
|
Weight capacity per drawer |
|
|
300 |
22.08 |
|
400 |
21.19 |
|
500 |
20.11 |
|
600 |
18.95 |
|
700 |
17.83 |
|
800 |
16.72 |
|
900 |
15.64 |
|
1000 |
14.48 |
|
1100 |
13.14 |
|
1200 |
12.25 |
19. Workmanship Guarantee:
All products manufactured by us are covered by a 12-month workmanship guarantee. This guarantee ensures that the products are free from defects in workmanship for a period of 12 months from the date of installation and/or collection. This guarantee is void if the account remains unpaid in its entirety. Settlement within 30 days from the due date is imperative to maintain the validity of the guarantee. In the event of any workmanship-related issues, please contact our customer support for assistance.
20. Drawer Reinstallation Responsibility:
Our drawers are meticulously pre-installed and configured for each individual cabinet. If the customer chooses to remove the drawer for any reason, we shall not be held liable for any damage or issues that may arise from the reinstallation process. The responsibility for the proper handling and reassembly of the drawer lies solely with the customer. Consult with us before removing any drawers.
21. Paint Colour Accuracy:
We cannot guarantee 100% paint colour accuracy, especially for projects completed in multiple phases. Custom colours may not precisely match the provided swatch, as they may appear slightly lighter or darker when applied to different materials. Customers are advised to consider this variation when choosing custom colours.
22. Unfinished Areas:
Cabinets are not painted or finished on the back, bottom, top, and non-exposed sides by default. If you require these areas to be painted or finished, please request costing for this additional service. This ensures clarity regarding the scope of the painting or finishing work and any associated costs.
23. Natural Wood Products Disclaimer:
All-natural wood products are not guaranteed against swelling, warping, cracking, or changes in colour due to local climates or unforeseen circumstances. Customers are advised to be aware of the inherent nature of wood and its response to environmental conditions. Proper care and maintenance are recommended to preserve the quality of the wood products.
24. Butler Sink Cabinets and Tap Hole:
Our butler sink cabinets will come with a standard 32mm hole for taps. Customers should inform us if this size is suitable or if any specific requirements are needed. For precise placement of the tap hole, we require the tap itself to create the necessary cutout in your product. Customers are requested to provide the tap for this purpose, enabling us to accurately position the tap hole.
25. Exclusion of Unforeseen Problems:
The quote does not include any unforeseen or hidden problems that may impact the quoted work. If additional remedial repairs are required during the work, which were not apparent before commencement, a separate quotation will be provided. This notice is designed to ensure clear communication of responsibilities and potential consequences, promoting a collaborative and efficient installation process. Your cooperation is appreciated in adhering to these guidelines.
26. Additional Work or Alterations:
If you request any additional work or alterations beyond the scope specified in the quote, you must inform us via email. We will then provide you with a new quote reflecting the changes.
27. Removal of Pre-existing Cabinets and Materials:
The removal of pre-existing cabinets, materials, rubble, or any other items is not included in the quotation unless expressly stated otherwise. If such removal is required, it will be subject to an additional charge.
28. Customer Indemnification:
You hereby indemnify us and our personnel against all damages, consequential damages, force majeure, unforeseen damages, loss of income, or any other loss incurred by you or any third party due to activities or work performed by us under your quotation.
SECTION 1 - ONLINE STORE TERMS
These terms are designed to ensure responsible and lawful use of the online store services, fostering a secure and positive environment for all users.
By agreeing to these Terms of Service, you affirm that you are at least the age of majority in your state or province of residence. If you are not of the age of majority, you represent that you have obtained the necessary consent from your parent or legal guardian to use this site.
You may not use our products for any illegal or unauthorized purpose. In using the Service, you agree not to violate any laws in your jurisdiction, including but not limited to copyright laws.
You must not transmit any worms, viruses, or any code of a destructive nature that may harm or disrupt the functionality of the Service or any related systems.
A breach or violation of any of these Terms will result in an immediate termination of your Services. We reserve the right to take appropriate legal action for any unauthorized or prohibited use, and you may be held liable for any damages incurred.
SECTION 2 - GENERAL CONDITIONS
These general conditions are in place to maintain the integrity and security of the services provided through the online store, ensuring fair and responsible use by all users.
We reserve the right to refuse service to anyone for any reason at any time. Our decision to refuse service is at our sole discretion and may be based on factors we deem appropriate.
You understand that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks, and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks to ensure secure transactions.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without express written permission from us. Unauthorized use may result in legal action and the termination of services.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. They are provided to facilitate understanding and navigation but do not alter the substance of the terms and conditions.
SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
These terms acknowledge the inherent limitations of online information and emphasise the importance of user discretion and diligence in verifying details critical to decision-making.
We are not responsible if information made available on this site is not accurate, complete, or current. While we strive to provide accurate and up-to-date information, the material on this site is provided for general information only.
The material on this site should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, by its nature, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
You agree that it is your responsibility to monitor changes to our site. We recommend consulting alternative sources for critical decision-making and staying informed about updates or modifications to the information provided on our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
These terms outline the dynamic nature of pricing and service offerings, acknowledging our ability to make necessary adjustments for operational reasons.
Users are encouraged to stay informed about any modifications to the Service or product prices.
Prices for our products are subject to change without notice. We reserve the right to adjust product prices at our discretion.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. This includes changes to features, offerings, or the complete suspension of the Service.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service. Changes may occur for several reasons, and we aim to communicate such modifications effectively, but the ultimate responsibility for monitoring changes rests with the user.
SECTION 5 - PRODUCTS OR SERVICES
These terms clarify the terms of sale for products or services offered through the online store, emphasizing limitations on availability, display accuracy, and our discretion in managing sales and product offerings.
Certain products or services may be available exclusively online through the website. These items may have limited quantities and are subject to return or exchange only as per our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products in the store. However, we cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. We also reserve the right to limit the quantities of any products or services offered. Descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, nor do we guarantee that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
These terms establish the framework for order acceptance, outline restrictions on multiple orders, and emphasise the customer's responsibility to maintain accurate and up-to-date account information. Users are encouraged to review the Returns Policy for additional details on related procedures.
We reserve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. Restrictions may apply to orders placed using the same customer account, or credit card, or sharing the same billing and/or shipping address. Orders that, in our judgment, appear to be placed by dealers, resellers, or distributors may be limited or prohibited.
If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. It is your responsibility to promptly update your account and other information, including your email address credit card numbers and expiration dates, to facilitate transactions and enable us to contact you as needed.
For more details, please review our Returns Policy for information on returns, refunds, and related matters.
SECTION 7 - OPTIONAL TOOLS
This section clarifies the nature of optional third-party tools, underscores the user's responsibility in their use, and establishes the framework for potential future services and features on the website. Users are encouraged to be aware of and agree to the terms of third-party tools they choose to use.
We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may, in the future, offer new services and/or features through the website, including the release of new tools and resources. Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
This section emphasises that third-party links are provided for user convenience, but users should exercise caution, review third-party policies, and direct any concerns or issues to the relevant third party. The inclusion of third-party materials does not imply endorsement or liability on our part.
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to websites that are not affiliated with us. We do not control or evaluate the content or accuracy of these third-party websites.
We are not responsible for examining or evaluating the content or accuracy, and we do not warrant or assume any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
Users are encouraged to review carefully the third party's policies and practices and to ensure understanding before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
This section outlines the terms under which user comments and submissions are accepted, highlighting our rights to use submitted materials and emphasizing user responsibility for the content of their submissions. Users are reminded of the prohibited content and their obligation to comply with third-party rights.
If, at our request, you send specific submissions or, without a request, you send creative ideas, suggestions, proposals, plans, or other materials (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments forwarded to us.
We are under no obligation to (1) maintain any comments in confidence; (2) pay compensation for any comments; or (3) respond to any comments.
While we may, at our discretion, monitor, edit, or remove content, we are not obligated to do so. Content deemed unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or violating intellectual property or these Terms of Service may be removed.
You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
Your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or any computer virus or malware. False e‑mail addresses, impersonation, or misleading statements are prohibited.
You are solely responsible for the accuracy of your comments. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
This section directs users to the Privacy Policy governing the submission of personal information. It also clarifies the rights of the company to correct errors, inaccuracies, or omissions in the provided information and emphasises that updates are not guaranteed, except as required by law.
Occasionally, there may be information on our site or in the Service containing typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions, change or update information, or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, even after order submission.
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. The absence of a specified update or refresh date should not be construed to indicate that all information has been modified or updated.
SECTION 12 - PROHIBITED USES
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses, as outlined in the Ts & Cs, for the following:
Using the site for any unlawful purpose.
Soliciting others to perform or participate in any unlawful acts.
Violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
Infringing upon or violating our intellectual property rights or the intellectual property rights of others.
Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
Submitting false or misleading information.
Uploading or transmitting viruses or any other type of malicious code that may affect the functionality or operation of the Service or any related website, other websites, or the Internet.
Collecting or tracking the personal information of others.
Spamming, phishing, pharming, pretexting, spidering, crawling, or scraping.
Using the site for any obscene or immoral purpose.
Interfering with or circumventing the security features of the Service or any related website, other websites, or the Internet.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from the use of the service will be accurate or reliable.
You agree that we may, from time to time, remove the service for indefinite periods or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied.
These include all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall TLC Online, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, pcabinetive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages. Whether based on contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products procured using the service. This also includes any other claim related to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless TLConline.co.za and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site. If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part thereof) accordingly.
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service, along with any policies or operating rules posted by us on this site or in respect to The Service, constitute the entire agreement and understanding between you and us. They govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed by the laws of South Africa.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sales@tlconline.co.za